Hello, could you please explain in detail what problem you are encountering? I can help you verify and check. You can also contact online customer service and provide relevant screenshots for verification. To contact online customer service: In the app, go to Home - Click the icon in the top left corner - A pop-up page will appear, click the top right corner 🎧 - Contact customer service - "Can't find the answer? Click here" - In the input field below, type "manual" - Select the message to reply with "Transfer to a human" and choose the relevant issue.