ChainCatcher 消息，Web3 Foundation 宣布将逐步结束 Polkadot 的官方客服支持运营服务。官方表示，随着 Polkadot 生态的不断成熟，其战略重心将发生转移，即从扩展中心化的支持功能，转向优先构建更直观、更具自主性的产品与用户界面，从系统设计层面降低用户对客服支持的依赖。
根据后续安排，官方支持联系表单将在该公告发布后继续开放一周，随后正式关闭，但已提交的剩余工单仍会得到处理；AI 聊天机器人也将同步下线。此外，现有的支持页面知识库将暂时保留，但不再进行内容更新与维护。未来，用户帮助与支持工作将全面转向去中心化社区，官方建议用户通过 Discord、Reddit 和 Telegram 等 Polkadot 社区渠道获取相关协助。
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