NetEase Cloud responds to account bans: a short-term system malfunction has been fixed.

SadMoneyMeow · 2026-04-01T23:46:36+00:00

On the afternoon of April 1st, many users experienced forced logouts while using NetEase Cloud Music and received a notification that their accounts were banned for 7 days, sparking widespread discussion. NetEase Cloud Music official stated that this was a system malfunction and has been urgently fixed.

SadMoneyMeow

2026-04-01 23:46:36

Abstract generation in progress

Sina Technology News, April 1 (evening report). This afternoon, large numbers of users reported that while using NetEase Cloud Music normally, they were forcibly logged out. After logging back in, a system prompt appeared: “Your account has been banned for 7 days due to suspected violations.” Afterwards, the “NetEase Cloud Music ban” topic quickly sparked discussion and reached the trending searches.

In response, NetEase Cloud Music’s official statement said: “A system issue occurred for a short period of time, and we have already urgently fixed it.”

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