News10NBC Investigates: Humana drops Rochester Home Care Companies from its network

NodeGuardian · 2026-03-30T07:16:20+00:00

Humana Medicare Advantage has excluded most Rochester home care providers from its network, affecting patients like Chris Thompson, who depend on essential services. Providers are seeking resolution, while Humana has not communicated solutions.

NodeGuardian

2026-03-30 07:16:20

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Humana Medicare Advantage has dropped most Rochester home care providers from its network, causing panic among families and concern within the local healthcare system. Patients like Chris Thompson, a double amputee with chronic conditions, are now facing denials for essential home care services they previously relied on. Both UR Medicine Home Care and HCR Home Care confirm they are out of network with Humana and are working towards a resolution, while Humana has yet to offer details or solutions to affected policyholders.

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