He Yi: We will address the losses of users caused by platform latency issues one by one, and we will not reclaim depeg assets purchased at a low price.

On October 11, CEX co-founder He Yi expressed deep gratitude for everyone’s support. I would like to reiterate our principles: CEX will properly handle issues related to the platform. Users who bought depegged assets at low prices yesterday earned them by staying up late, and we will not reclaim these assets. We are gradually addressing the financial management users involved with these three types of depegged packaged assets. For trading users who suffered losses or got liquidated due to platform latency issues, we will address them one by one. Some frens actively spreading information about CEX loss compensation have led to a surge in inquiries. We have activated our customer service team, which is still in training, and arranged for cross-language translation, which easily leads to more backlog and issues. I want to emphasize once again: we do not compensate for personal trading losses caused by price fluctuations or unrealized losses. Thank you for your support.