新华时评:网络平台“开盲盒式”扣费,“钱小”事大

GoldenOctober2024

金十数据5月21日讯,近来,共享单车骑行“被超时”成为消费者的槽点,有的骑行结束关锁后仍被系统通知“数小时未锁车”,有的免费时长内的骑行却“被超时”扣钱。因为涉及金额少、嫌麻烦,消费者往往选择不投诉,也有因投诉无果而“认栽”,网络平台上这类“套路”让不少消费者坏了心情。骑行“被超时”、取消打车订单被扣费、免费套餐被扣服务费、自动续费无事先通知……网络平台“开盲盒式”扣“小钱”的情况不在少数。“钱小”并非“事不大”,网络消费中要把消费者的体验当回事,以真诚共筑放心、安心、舒心的消费环境,才能赢得消费者长久的信赖。

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