China Pacific Insurance Zhao Yonggang: En 2026, continuará proporcionando una protección de riesgos más completa para servir mejor a la economía real y a la vida social.

Beijing Business News (Reporter Hu Yongxin) On March 27, China Taiping held its 2025 performance press conference. China Taiping President Zhao Yonggang stated that in 2026, the company will continue to focus on the goal of “one customer, one interface, comprehensive services,” promoting the evolution from business collaboration to customer collaboration, and even to strategic collaboration, to provide more adequate risk protection for serving the real economy and social livelihood. There are three key areas of focus: first, to promote collaboration through strategic guidance, providing customers with more comprehensive insurance protection and services. The company will adhere to the simultaneous advancement of the insurance end, investment end, and service end, integrating the professional capabilities of various segments within the group to provide integrated insurance protection covering the entire industry chain and lifecycle, comprehensively enhancing customer experience and satisfaction. Second, to assist collaboration through digital transformation, leveraging technology applications to enhance collaborative efficiency. In particular, it is necessary to rely on an integrated smart middle platform for collaborative operations, using big data to mine the characteristics and advantages of product services, providing customers with more thoughtful solutions. At the same time, through AI+ applications, continue to empower the growth of marketers and service specialists, enhancing the overall skills of the team and improving service levels. Third, to strengthen collaboration through mechanism innovation, promoting a culture of collaborative symbiosis into the organizational gene. In particular, it is essential to further improve the responsibility decomposition system that spans across front, middle, and back offices, penetrating various levels, and establish a market-oriented benefit-sharing mechanism to ensure that collaboration can be sustainably motivated, and to promote the integration of collaborative culture into organizational operations, better leveraging the comprehensive advantages of the group.